1 reviews | Active since Aug 2014
MTN walkin store - Canal Walk does it again. Not the good kind.
<p>I have waited 7 days for a contract to become active. Purely because the staff are too ***********. </p> <p> </p> <p>I've requested to see the manager numerous occasions and surprise sunrise, nowhere to be found. I've gone as far as coming into store on 4 different occasions to see him and he just is never there. </p> <p> </p> <p>I get get told to come and collect the phone in the evening as planned. I travel over 20km to get there and wait for it, no one knows what is happening. I have to sit in a queue for an hour only to be told the same thing, no one knows anything. </p> <p> </p> <p>What gives this store the right to treat customers the way they do? How do they have numerous staff who are ill mannered and have absolute no knowledge on procedures. Clearly Tyrone sets the perfect example to his staff members. </p> <p> </p> <p>Absolutely pathetic!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your contract number or id number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
REQ:***
