MTN wake-up!

<p>My son had his cellphone ****** last Thurday night. He has been trying to get an ITC number from MTN since Saturday. He called the 808 number (as instructed by the consultant at MTN Cavendish) and spoke to an operator on Saturday 17 June. He was told that the system was down, it will be up within 24hrs, but she will send us forms to complete to get the ITC number manually. She didnt send the forms. My son has called the 808 number every day and been told that the system is still down. When he has asked for the forms to be sent, the operators have no idea what he is talking about. The consultant at MTN Cavendish, Funda, has been very helpful and been trying to get this number for us. He feeds back that the sytem is still down and said that we must call 808 again and request the forms. My son has just done that AGAIN and once again the consultant doesn't know what forms he is talking about. The system has now been down for 5 days and we are getting NO ASSISTANCE from your call operators!!!! Please can someone sort this out asap and contact me. No ITC number means that the phone has not been blacklisted, we can't get a case number from the police and therefore cannot put an insurance claim through. I await your response..... </p>