MTN waiting game
I did a sim swop on Monday morning at an MTN franchise in Summerstrand after someone stole my phone. Supposedly , it should take 2-24hours.on Tuesday, an again on Wednesday, I returned and they gave me a reference number and told me to keep turning my phone on every two hours. Thursday morning I went toWalmer MTN to see if they could help, they filed a system message and told me the same waiting story. Friday I returned once again anthey at said that a message has been sent on the system but hadn't been logged. It's now Saturday! My sim card is still not working, ive missed out on a weeks worth of pay as my clients cannot get hold of me and MTN still expect me to wait! Nevermind, the petrol and time wasted, expecting my signal to turn on! So not impressed with my service provider!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Log a new Complaint
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Log a new Complaint
Best regards,