MTN WAITING FOR APPROVAL

Item: MTN South Africa
Rating: 1
Author: Jessica S

I app**** for a new mtn contract. Waited 1.5weeks for approval, STILL WAITING FOR ANY FEEDBACK WHATSOEVER. The MTN agent called me and told me its approved, read me the terms and conditions and spoke to a supervisor to confirm my details. Called the call centre about 11 times. Sent an email. 11 agents gave me 5 different answers. "pending" "conditionally approved" "out of stock" "approved, but waiting for couriers". I am totally disgusted with the service and will never recommend anyone to open a new contract at MTN.

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Replies (1)

MTN South Africa's replyOfficial

29 May 2019, 07:26

Good day Jessica

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team

MTN South Africa's reply29 May 2019, 07:26

Official