MS
Martin S
1 reviews | Active since Apr 2012
14 Apr 2016, 18:25
MTN vu(FRONTROW)
It has been a week now that sum VU subscribers on MTN network are being charged for data used when connecting to VU service.I have been a subscriber with two FRONTROW accounts, and have noticed that data are being depleted when using VU.Since Monday I have been in contact with MTN, they acknoledge that there is an \ISSUE\" with a large number of subscibers,\"but they are working on it.<br> Yet,NO FEEDBACK IS BEING GIVING IN THIS REGARD\" I am paying for two accounts,that I cannot use !<br> Surely,feedback in this regard could be givin !?<br> I have lost a lot of data ,being unaware of the data being \"syphened\" of.<br> Data consumed on VU should be free as advertised.<br> Ref: no: I have been givin is : SMC***<br> It is NOT ACCEPTABLE that it can take this amount of time to solve the problem.Afterall,WE ARE PAYING FOR SOMETHING WE CANNOT USE ! "
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MTN South Africa's replyOfficial
18 Apr 2016, 14:41Hello southcoastguy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter is currently being attended to as, it was re-escalated via our Facebook platform. As soon as feedback is receive we will revert back to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter is currently being attended to as, it was re-escalated via our Facebook platform. As soon as feedback is receive we will revert back to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 14:41
Official
Hello southcoastguy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter is currently being attended to as, it was re-escalated via our Facebook platform. As soon as feedback is receive we will revert back to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter is currently being attended to as, it was re-escalated via our Facebook platform. As soon as feedback is receive we will revert back to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,