MTN vs SUMMER MOBILE

Re: Summer Mobile

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Dear MTN (THE BELOW IS A POSTING I PLACED ON HELLO PETER AS A FORM OF OFFICIAL AND FINAL COMPLAINT TO SUMMER MOBILE. I THOUGHT I'D SEND YOU WHAT I POSTED. I'LL ASO BE CONTACTING BOTH HEAD OFFICE DEVISIONS. MTN, PLEASE READ AND FURNISH ME WITH YOUR THOUGHTS PLEASE. ___________________________

This company has got to be the absolute worst company in terms of Mobile Sales, I have ever experienced. I had a contract for 10 years with MTN. My contract was coming up to renew and get a new phone. As per past experience, MTN would call and offer me the next best phone in accordance to my prior agreement where they would ask me to come into my store and see a consultant to assist further. And this arrangement was fantastic, because I got treated like a valued client and person, I got to physically see the phone in my hand and the consultant explained the pro's and con's to the phone I wanted. Once happy, I'd sign papers and a new phone with a new contract, all of which would be based on my prior agreement with MTN would be ready for me to take home. What a beautiful relationship indeed. MTN is efficient, always accommodating and get things done fast. I will NEVER leave MTN with my other phones and business relationships, they are THE best.

However, this time round, oddly I received a call from 'SUMMER MOBILE' and not MTN. The guy who called me from SUMMER MOBILE (Call Centre) was only trying to make a sale as I could hear this in the tone and pace of his call, and when I get calls like this one which as a result ends up making me as the client feel like just a number, I get extremely upset. Life today already makes people feel like just a number, now we have sales teams making sales without even seeing the product or even explained how to use it. The personal meaningful touch is just gone, and it's not promoting the economy. Never the less, I asked him where he got my details and approval to offer me a new contract. His answer, word for word: " Summer Mobile works alongside MTN where we are accomodating them with appointing new contracts and specials to there clients." I explained my preferences / my current contract billing agreements currently in place with MTN (which he somehow already knew), the fact that I have a contract which never caps, and can call international, and lastly that I wanted a phone which was an upgrade from the current samgsung I have.

This guy at SUMMER MOBILE assured me, that everything as it stood then would remain in place, the contract would not change, I would get a better phone and carry on from there. OH BOY was I wrong!!!!

This phone arrives finally via Courier. PROBLEMS START:

1. The phone which arrived was nowhere near an upgrade to my current Samsung Galaxy S8. An absolute shocker, I was given a Samgsung J1 mini!! REALLY? My brothers child who is only 12 years old knows that the new phone is nowhere near an upgrade to what I usually get. Its actually a downgrade. Why on earth would I go from a lovely large and very accessible S8, to that tiny mini phone. The phone which I got was an absolute starter phone and NOT what I was told would be a far better upgrade to have. Frankly, the phone is tiny, very limited and slow.

2. As mentioned prior, I had a contract which could call when ever it needed too, didnt cut calls, and could make international calls (as this is non negotiable) - With this new phone and contract which SUMMER MOBILE managed to sc**** together; suddenly I run out of airtime come the middle of the month, I loose business and capital due to not being able to call as before. Why would I go from a contract which could call and never run out to something that runs out. It's absurd to say the least. I specifically asked for my contract with MTN as it stood, to remain and carry on because I need to be able to make alot of calls as well as International. Additonally, now I can't even make international calls and was told that I need to buy airtime if I want to make international calls. I've never ever had to do this.

3. I called there "Head Office" (SUMMER MOBILE) - explained everything and all issues and was told that nothing could be done because this is what was agreed upon. NO IT WAS NOT. Further to that, I legally requested to hear my recording which as they previously said would be recorded for security purposes. They couldn't find this or produce this to confirm what was agreed upon. WHY? I will tell you why, because they know they stuffed up on this one. No one from there Head Office has bothered to call me to resolve this.

4. Now for the cherry on the cake; I called MTN and explained everything to them. MTN said to me: " Sorry Sir but Summer Mobile is not a division on MTN and they should not be saying so, and regrettably we can't do anything because you with SUMMER MOBILE" - Now this made me explode.

I've been sold something I didn't ask for, the proof of what I asked for has suddenly vanished (recordings), no one is accommodating or even trying to resolve the situation from SUMMER MOBILE, where I sit with a phone a third of the value of my current, and a bill not remotely close to what I use to have on contract.

I'm a business man with multiple businesses, and honestly don't have the time and energy for this petty behaviour, which all stems from lack of training. SUMMER MOBILE needs to sort this out, with or without MTN and fast.

Our family trust has close a relationship with John Mathen (Cape Talk) and if need be I will pursue this avenue. Should this not work effectively, I will take legal action for a misguided a '********** sale'. There lack of business operation and customer service is shocking to say the least and should not represent or even be associated with a reputable company such as MTN. It's no wonder why SUMMER MOBILE GOOGLE star rating is only 1.4

I'd appreciate someone making contact with me to resolve this.