mtn vs mobile24
<p>I had a mobile contract last year with mtn. I upgraded my phone contract in August 2015. The mtn consultant did not inform me that I had to cancel the mobile insurance I had for my old phone. It's been 11 months.thought i was paying for banking charges.to my horror mobile24 insurance has been deducting R74 off my account every month. I had no knowledge what this company was until i went to the bank.These people have ****** me of R74 for the last 11 months. Mtn have not given me an explanation or a solution for this problem. They blame mobile 24.and mobile 24 blame mtn. This is *****. How many people are still paying for insurances they don't need for phones no longer in use. Mtn and mobile 24 need to stop *****ing people's money.</p>
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MTN South Africa's replyOfficial
11 Jul 2016, 08:48Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We can only query billing disputes billed by MTN. You will have to query this with mobile24. MTN has its own insurance team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply11 Jul 2016, 08:48
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We can only query billing disputes billed by MTN. You will have to query this with mobile24. MTN has its own insurance team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,