KB
Karen B
1 reviews | Active since May 2016
05 Jun 2017, 10:13
MTN vs Autopage
<p>At the end of 2015, my husband went into the Autopage head office in Midrand to cancel his MTN contracts. He was told by the consultant that he would have to pay over R6000 to settle as the contracts were not due for cancellation. The money was paid, contracts cancelled. Over a year later, MTN has handed my husband over to their debt Collectors MBD inc and are now going to blacklist my husband. This happened with the Vodacom contract we had through Autopage. At least Vodacom investigated and sorted the issue out. Autopage is guilty. They closed their doors and now ex Autopage Contract holders are dealing with the mess. MTN are not worried about anyone but themselves. I urge anyone with the same issue to bombard MTN with their problem. MTN are unprofessional and only want money. This money was paid in 2015. </p>
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Replies (3)
MTN South Africa's replyOfficial
08 Jun 2017, 07:53Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note the account information reflects that 2 numbers was allocated to the account.
Cell number *** expire date was due 2016-10-27.
Cell number *** expire date was due 2016-05-01
Autopage clients accounts was billed on the MTN accounts from March 2016, no previous payments before March 2016 or information was captured to the MTN system.
We cannot see the information for the early termination fee paid over to Autopage.
Since March 2016 the MTN account reflect unpaid. The contract signed at the time with Autopage was for 2 years.
Please email the legal department the proof of payment for the early termination fee paid over to Autopage.
Legal email address:*** for further assistance and closure of the complaint.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Jun 2017, 07:53
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly note the account information reflects that 2 numbers was allocated to the account.
Cell number *** expire date was due 2016-10-27.
Cell number *** expire date was due 2016-05-01
Autopage clients accounts was billed on the MTN accounts from March 2016, no previous payments before March 2016 or information was captured to the MTN system.
We cannot see the information for the early termination fee paid over to Autopage.
Since March 2016 the MTN account reflect unpaid. The contract signed at the time with Autopage was for 2 years.
Please email the legal department the proof of payment for the early termination fee paid over to Autopage.
Legal email address:*** for further assistance and closure of the complaint.
Kind Regards,
Alice van der Merwe
Best regards,
KB
Karen B's updateReviewer Update
08 Jun 2017, 11:44I dont think MTN knows what is going on here. WE CANCELLED IN DECEMBER 2015 and paid close to R7 000.00 to cancel early. You are saying you cannot see the early termination fee, yet your colleagues have picked it up. I even sent the bank statement as proof. YOUR LEGAL DEPARTMENT HAVE ALL THE INFORMATION......................We consulted a lawyer and are going to sue MTN. MTN is in the same class as Autopage............useless. We had the same issue with the Vodacom contract through Autopage, yet Vodacom settled the issue.
KB
Karen B's update08 Jun 2017, 11:44
Reviewer Update
I dont think MTN knows what is going on here. WE CANCELLED IN DECEMBER 2015 and paid close to R7 000.00 to cancel early. You are saying you cannot see the early termination fee, yet your colleagues have picked it up. I even sent the bank statement as proof. YOUR LEGAL DEPARTMENT HAVE ALL THE INFORMATION......................We consulted a lawyer and are going to sue MTN. MTN is in the same class as Autopage............useless. We had the same issue with the Vodacom contract through Autopage, yet Vodacom settled the issue.
KB
Karen B's updateReviewer Update
14 Jun 2017, 14:44MTN still not doing a thing. You battle to get info out of them. Trying to get through to the complaints department is a nightmare. They are requesting proof of payment, yet it has been sent over and over to the legal department, CEO and all other parties involved. Not one call received from MTN only their debt collectors MBD who harass my husband 2-3 times per day. Anyone who has had the same issue with the take over of Autopage, please lay your complaints on strong. This is unacceptable that Autopage is no longer, yet the networks refuse to sort out the mess. The reply from Alice van der Merwe of MTN is completely unacceptable and not even she had the facts.
KB
Karen B's update14 Jun 2017, 14:44
Reviewer Update
MTN still not doing a thing. You battle to get info out of them. Trying to get through to the complaints department is a nightmare. They are requesting proof of payment, yet it has been sent over and over to the legal department, CEO and all other parties involved. Not one call received from MTN only their debt collectors MBD who harass my husband 2-3 times per day. Anyone who has had the same issue with the take over of Autopage, please lay your complaints on strong. This is unacceptable that Autopage is no longer, yet the networks refuse to sort out the mess. The reply from Alice van der Merwe of MTN is completely unacceptable and not even she had the facts.