1 reviews | Active since Aug 2018
MTN vrjuice ****
I was sent an sms yesterday saying I have subscribed to VRJuice. I ignored it - since I haven't subscribed. Today (17th August) I was informed that I will now be charged R5 per day for the subscription. Last time I checked I actually need to apply to subscribe - since when can this be done on your behalf? I tried 135 but everything is automated and I can't cancel anything. I tried *141*5# then 4. content services then 2 manage premium rated services but it will only let me change a spend limit (doesn't recognize R0.00) - no option to unsubscribe! UNACCEPTABLE MTN!!!
Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Tracey,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,