1 reviews | Active since Dec 2015
MTN VRJIUCE ****
How is it that MTN says they can't stop this non sense of VRJIUCE service which takes money from accounts with the help of MTN without authority when one has not subscribed to it. My debit order is with MTN, they take the money monthly and surely have to pay over to these ******, are they part of this ****? Why can't they blocked these ******. vrjuice has no authority to deduct money from my account via MTN, why does MTN allow this, they MTN is responcible for this! when you call and complain they pull their shoulders and say its not them. They collect the debit order, WHERE DOIES THAT MONEY GO THEN!
Good day Bertie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Bertie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,