MTN Vredendal terrible customer treatment.

I went to the MTN shop in Vredendal in order to upgrade. I stood outside in the queue for almost 45 minutes. Finally inside and I ask if they have stock of the Samsung S21. I was informed that they do have one but that the magaer has reserved it for a customer. So I stand there wondering? What am I after being a client for 20 years, a Pork Chop? I decided that I would much rather take my business elsewhere.