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jaishil D
1 reviews | Active since Dec 2009
06 Aug 2019, 19:16
MTN VPN
last year, took 2 months to get MTNVPN activated on my contract data line. for some reason this service was removed without my knowledge or consent, i called 135/808/1555 and no luck due to either lack of knowledge from the service agents or "system being offline" asside from not getting my issue resolved, i couldnt even get an authentic apology or promise of a call back once back online... sad indeed!!!
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MTN South Africa's replyOfficial
28 Aug 2019, 08:06 Good day Jaishil Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will consult with the data support team and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
As per our telephone conversation I will consult with the data support team and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2019, 08:06
Official
Good day Jaishil Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will consult with the data support team and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
As per our telephone conversation I will consult with the data support team and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards Roanne
Complaints Management Team
Best regards,