GF
Greg F
1 reviews | Active since Aug 2013
16 Oct 2018, 10:37
MTN VPN
I have tried Multiple times to be added to the MTN VPN so that I can get a Decent NAT type on my PS4 but after dealing with multiple customer service agents and going into my local MTN store I have still come up short. It seems like the employees that do know what I am talking about do not have authorisation to perform this task and the employees that should be able to help do not know what Im talking about.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Oct 2018, 14:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to our back end support team to load the VPN service for you. on cell number ***
We have received feedback. The service is loaded. For further assistance please contact the business solutions team from the device 1555 or 136.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply16 Oct 2018, 14:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to our back end support team to load the VPN service for you. on cell number ***
We have received feedback. The service is loaded. For further assistance please contact the business solutions team from the device 1555 or 136.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
GF
Greg F's updateReviewer Update
17 Oct 2018, 14:05Thank you Alice for your quick response. I do hope this issue is sorted out
GF
Greg F's update17 Oct 2018, 14:05
Reviewer Update
Thank you Alice for your quick response. I do hope this issue is sorted out
GF
Greg F's updateReviewer Update
06 Nov 2018, 11:40Hi Alice , is has been almost 3 weeks and I have not been contacted to say I have been added to the MTN VPN nor have I been added. Is this the typical turn around time ? if so this is terrible
GF
Greg F's update06 Nov 2018, 11:40
Reviewer Update
Hi Alice , is has been almost 3 weeks and I have not been contacted to say I have been added to the MTN VPN nor have I been added. Is this the typical turn around time ? if so this is terrible