AK
Alexi K
1 reviews | Active since Jul 2015
15 Jul 2015, 10:55
MTN Voicemail notification service not working
I have been with MTN for 15 years and as of late the service is terrible to non existent, the service centres are short staffed and the self service portals never work properly, yet billing is still efficient!<br> MTN wake up!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 12:26Hello akaralis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial strike, some of our call centres were unavailable and this negatively impacted our customers.The call centres and stores are now fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial strike, some of our call centres were unavailable and this negatively impacted our customers.The call centres and stores are now fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply30 Jul 2015, 12:26
Official
Hello akaralis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial strike, some of our call centres were unavailable and this negatively impacted our customers.The call centres and stores are now fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Due to the industrial strike, some of our call centres were unavailable and this negatively impacted our customers.The call centres and stores are now fully operational.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***