AW
Alan W
1 reviews | Active since May 2019
29 May 2019, 12:47
MTN Voicemail Fail
I recently switched to prepaid and MTN converted me to Voicemail Lite. I have followed all of the instructions, and the system says that I am on voicemail, but if you call my number it still says Voicemail Lite. MTN staff either unable or unwilling to help - time to switch?
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
30 May 2019, 12:12Good day Alan
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused because of this and assure you that it is not our intention to displease you.
As per our telephone conversation, I have escalated your query to the support department, I will provide feedback as soon as possible.
Warm regards
Jessica John
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused because of this and assure you that it is not our intention to displease you.
As per our telephone conversation, I have escalated your query to the support department, I will provide feedback as soon as possible.
Warm regards
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply30 May 2019, 12:12
Official
Good day Alan
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused because of this and assure you that it is not our intention to displease you.
As per our telephone conversation, I have escalated your query to the support department, I will provide feedback as soon as possible.
Warm regards
Jessica John
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused because of this and assure you that it is not our intention to displease you.
As per our telephone conversation, I have escalated your query to the support department, I will provide feedback as soon as possible.
Warm regards
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
30 May 2019, 14:41 Good day Alan
I tried calling you, unfortunately the call went to voicemail lite. Please may I request for you to please restart the device and test the voicemail service.
Warm regards
Jessica John
Complaints Management Team
I tried calling you, unfortunately the call went to voicemail lite. Please may I request for you to please restart the device and test the voicemail service.
Warm regards
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply30 May 2019, 14:41
Official
Good day Alan
I tried calling you, unfortunately the call went to voicemail lite. Please may I request for you to please restart the device and test the voicemail service.
Warm regards
Jessica John
Complaints Management Team
I tried calling you, unfortunately the call went to voicemail lite. Please may I request for you to please restart the device and test the voicemail service.
Warm regards
Jessica John
Complaints Management Team
Best regards,
AW
Alan W's updateReviewer Update
30 May 2019, 15:04Thanks, Jessica - it now rings on my 'phone, but if not answered, still goes to voicemail lite. I tried to call you on the number you called me on, but it says the number doesn't exist!
AW
Alan W's update30 May 2019, 15:04
Reviewer Update
Thanks, Jessica - it now rings on my 'phone, but if not answered, still goes to voicemail lite. I tried to call you on the number you called me on, but it says the number doesn't exist!