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craig P
1 reviews | Active since May 2018
26 May 2018, 13:49
MTN voicemail - continued disappointment
I am so disappointed in MTN service regarding voicemail re-activation. I am trying to get my voicemail settings changed so that callers can leave messages - which is what I had until going onto prepaid. Many of the retail outlets tell me it is doable but when we try to do it, nothing actually changes. A call that was escalated a week ago has evidently been closed but the problem persists. One staff member in their call centre told me that it's not possible to to change the VM lite settings. I have sent email queries twice and didn't even get an acknowledgement of it into my inbox. Definitely considering moving away from yellow.
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craig P's updateReviewer Update
30 May 2018, 06:43Dear Ishie
Thanks for your reply. Unfortunately your suggestion doesn't work. Here is the storY:
When I dial 111 it tells me to dial 555. When I dial 555 it tells me this is an old number and I should dial 136. I know all this from previous attempts.
When I dial 136 it eventually wants me to dial *100# and when I do that it tells me to do it again, then tells me I have made invalid selections. When I start a new call with *100# it tells me I should have dialled *132# and although I follow the prompts, it eventually tells me an error has occurred and I should contact the Call Centre. So having tried all this twice. I still have no voicemail service.
So I sit with the same problem.
Hope you have another solution.
Craig
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craig P's update30 May 2018, 06:43
Reviewer Update
Dear Ishie
Thanks for your reply. Unfortunately your suggestion doesn't work. Here is the storY:
When I dial 111 it tells me to dial 555. When I dial 555 it tells me this is an old number and I should dial 136. I know all this from previous attempts.
When I dial 136 it eventually wants me to dial *100# and when I do that it tells me to do it again, then tells me I have made invalid selections. When I start a new call with *100# it tells me I should have dialled *132# and although I follow the prompts, it eventually tells me an error has occurred and I should contact the Call Centre. So having tried all this twice. I still have no voicemail service.
So I sit with the same problem.
Hope you have another solution.
Craig