HN
Hugo N
1 reviews | Active since Feb 2019
23 Feb 2019, 15:27
MTN voicemail: access lost
Many moons ago I suddenly discovered that I have a password for my voicemail which I need for access. I have never put a password on my voicemail.
Since then, I have never been able to again access my voicemail inbox. MTN also can't help. They say that I am not the only customer with this issue.
Friends, clients and colleagues continue to leave me voice messages, which I can't access.
What to do?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
25 Feb 2019, 09:44Good day Hugo Van Niekerk
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , your number in question has voicemail active.
Please advise of the error received when accessing your voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , your number in question has voicemail active.
Please advise of the error received when accessing your voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply25 Feb 2019, 09:44
Official
Good day Hugo Van Niekerk
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , your number in question has voicemail active.
Please advise of the error received when accessing your voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , your number in question has voicemail active.
Please advise of the error received when accessing your voicemail.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
HN
Hugo N's updateReviewer Update
29 Mar 2019, 10:40Good day Dinesh, thank you for your reply. I cannot access or disable my voicemail because it is password protected. I have never given the account a password, so I can't do anything.
Please call again. Thanks.
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HN
Hugo N's update29 Mar 2019, 10:40
Reviewer Update
Good day Dinesh, thank you for your reply. I cannot access or disable my voicemail because it is password protected. I have never given the account a password, so I can't do anything.
Please call again. Thanks.
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