MTN VINCENT - ********* BUSINESS PRACTICE & ALLOWING CLIENTS TO SUFFER DUE TO *********** STAFF

Mtn Vincent East London EXTREMELY UNHAPPY BY HAVING TO SUFFER FOR *********** MTN STAFF WHO CAPTURED INSURANCE DOCUMENT INCORRECTLY - NOW MTN IS WANTING ME TO ACCEPT THEM DE*****ING THE BUSINESS FROM PAYING OUT A review of Mtn Vincent East London by Khulu M on 23 Nov 2018 Like Share Comment Report EXTREMELY UNHAPPY BY HAVING TO SUFFER FOR *********** MTN STAFF WHO CAPTURED INSURANCE DOCUMENT INCORRECTLY - NOW MTN IS WANTING ME TO ACCEPT THEM DE*****ING THE BUSINESS FROM PAYING OUT I would like to escalate this matter to the highest of Management due to the ********* business from MTN Vincent in East London. I will NOT let the matter rest as a Business Manager I will not accept to be de*****ed by your team. Took x2 cellphone contracts for Samsung Plus S9 phone, as per all assets that are purchased by the business, I refused to take release of the phones due to the value until the insurance was confirmed. I specifically asked the sales consultant that the phones are FULLY covered and insured. against theft and all other things. She arranged this and gave me the documentation to sign and initial AFTER confirming this. To my dismay, after i have had the trauma of having my car JAMMED, I am sent this email by your company stating that ""Kindly be advised that I have located an active Liquid & Accident contract policy which only provides cover in the event of liquid and accidental damage to the device. We are unable to assist with the recent claim submitted for loss / theft as this would fall under a non-insured event under this policy."""

I will not accept this AT ALL, after I specifically checked if the phone was insured. WHY IN THE WORLD would a person with all the business experience and in my position cover a device for liquid damage KNOWING the world we live in

You are ********* and if you de***** people all the time by saying these things from paying out what is due than you have it wrong. I am not going to accept this and take things when I know what business covered on our cellphones.

Do the right thing and stop playing with people and de*****ing them. It is NOT ACCEPTABLE.

On top of that, the manager at the shop could not check as there were no computers for her to go on the system.

Should the second cellphone be lost over the weekend and we are told this story as well after i asked the manager to check, please note we will not be liable for a cent.

I want action and I want this mess caused by your *********** staff rectified.