1 reviews | Active since Oct 2016
MTN Vetting...Shocking
MTN Vetting process is shocking. I went into the Sandton store and had a pretty good experience. Staff were helpful and friendly. The process was pretty straight forward. was told that this will take up to 24 hours. Its been 4 days later and still not a word. I ask the store to escalate and all they can do in email the vetting department.
I think the vetting department has let down your customer experience. I am now wondering whether to stay at my existing network ?? Shocking service MTN
Good day Dale,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have escalated your complaint through to our credit management department for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Dale,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have escalated your complaint through to our credit management department for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,