MTN Vetting department

I am truly frustrated and disappointed at MTN with their poor process, I app**** for a phone online last week of which a consultant called me and explained the contract details and later asked me to email the necessary documents to *** for the vetting department to process, of which I did whilst speaking to the consultant.

I was told the process would take 2 to 24 hours, it has been 4 days and I have reached out to MTN on all the platforms I can think of, some didn’t even reply. Twitter and Facebook both keeping telling me my matter has been escalated and someone will call me shortly of which no one ever does.