Mtn very very very slow service

Good Day i would like to file a Complaint Regarding my contract.<br> I have paid my account R2000,00 in advance last year, eventually<br> I have been receiving Sm's onto my contract phone to when i should settle it i haven't used my contract Sim for over 1year and 5 months about,i made payment on the 28th of January 2016 <br> of R1190,00 witch is the remainder amount on the contract till today my account is on a legal status and hasn't been taken off iv been at 5 MTN Stores and sent 8 Emails to legal status and still i have no feed back on anything not even and email or a call to say what i owe or if it just should be taken off legal status nothing has been done all i got from each store is to phone (808) then they will also send an email to legal status there is no contact number that i can call to find out what is happening it would be highly appreciated if i could get an email to [Email Removed]<br> to find out what is going on or if my account can be taken off legal status please could someone assist to this complaint as soon as possible.