Mtn very slow and *********** with contract and activation department

I ordered online mtn home router R499 on 29th January I was then sent link to pay R547 since it was 2 days before month end. I got router and sim delivered by 1st Feb. End Feb 31 they try debit 962 which they couldn't find I went to store paid 499 but had outstanding of 462 which I queried with no answer Req1-***6 before I got answer 15th March around 2pm I get disconnected went to store showed I must pay so I paid the R463 cause they said I'd be activate immediately as i go home. I got home nothing then i called customer care as I needed to work and need internet so I did. Till today 18th January I'm still disconnected with Req***. Everyone's is telling me my line should have opened immediately without waiting since it's month to month but I'm buying Data whole day to simply be on my meetings. None even contract department can just press button and activate everything is log ticket and you can't even speak to the relevant department