1 reviews | Active since Jun 2016
MTN very ****py service!
<p>About 4 weeks ago I went to MTN to upgrade my contract. The new phone i selected was the iphone SE. The MTN employee told me that it will take 1-2 weeks for the phone to be avaialable for collection. Its 4 weeks later and I havent heard anything. I went to the branch where I renewed the contract and they told me that they have no possible way of tracking where or when the phone will arrive. I am highly unsatisfied about MTN, They continously bugged me to renew my contract for about 2 months prior to the the 24th month of the contract. I am very disgusted since now that I actually made use of their service I get the worst possible service. PLEASE do not make the mistake of doing business with this **** company.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the store management for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the store management for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
My problem have been solved at last. I would not have complained if the mtn branch i used just told me that there is almost no stock and low availibility on this phone. At the end I were satisfied with the companies final service delivery. Thank you for your co-operation MTN
My problem have been solved at last. I would not have complained if the mtn branch i used just told me that there is almost no stock and low availibility on this phone. At the end I were satisfied with the companies final service delivery. Thank you for your co-operation MTN