MTN - very poor service support for on-line purchases

I purchased a WiFi router online for delivery. To deliver the item the courier is required to get proof of address plus ID. I cannot supply a document acceptable to MTN as proof of address. Therefore I have requested the order be cancelled and I be refunded the purchase price. Simple. But clearly not to MTN's service department. After multiple requests (I'm at 16 emails at this time) I am still getting repeated sms's and calls from the delivery company asking for the same documents that I have now told them multiple times I cannot provide to which they say they cannot deliver. I have emailed this "customer service " address explaining the problem and INSTRUCTING MTN TO CANCEL THE ORDER AND REFUND MY MONEY. The responses to my mails are nonsensical and not helpful. Clearly whoever is dealing with the mails has either not read them or responding with some nonsense to get rid of the query. To-date no appropriate response has been received from MTN and contrary to their promise that they will try and attend to the issue in 24hr it is weeks since this email trail started. I last mailed MTN Service department a week ago asking for a status update and have not been obliged with a response.

BEWARE OF PURCHASING ANTHING ONLINE FROM MTN - THEY ARE QUICK TO TAKE ONES MONEY AND PROVIDE EXTREMELY POOR SERVICE IF THERE IS A PROBLEM.