1 reviews | Active since Mar 2009
MTN VERY POOR SERVICE AND ONLINE PURCHASE ****
MY WIFE WAS CALLED BY YOU PEOPLE TO BUY A MECER GURU AS SHE "WAS SUCH A GOOD CUSTOMER"!!!!
AGAINST MY ADVICE DEALING OVER THE PHONE WITH YOU PEOPLE SHE AGREED TO BUY ONE AT R400 PM FOR 36 MONTHS.
IT ARRIVED & THE SIM CARD SLOT WOULD NOT OPEN. IT WAS FAULTY.
SHE TOOK IT TO THE LOCAL MTN SHOP WHO SAID THEY COULD DO NOTHING!!!!! SHE CALLED YOU A DOZEN TIMES WITH NO RESULT. SHE THEN WENT BACK TO THE MTN SHOP IN KOKSTAD AND COMPLAINED YET AGAIN. THIS TIME THEY PHONED YOU AND WAS TOLD THEY WOULD SEND SOMEBODY TO PICK IT UP BUT WOULD CHARGE A FEE!!!~ ***? SERIOUSLY?
THIS IS DISGUSTING AND TOTALLY UNACCEPTABLE. COME AND PICK THIS MACHINE UP IMMEDIATELY AND CANCEL THE DEAL ALTOGETHER. SHE HAS THE LEGAL RIGHT TO DO THIS WITHIN A WEEK,
IT HAS BEEN 4 DAYS. THE INVOICE WITH ALL DETAILS ARE HEREIN.
JOHN TAYLOR
WHAT DO YOU INTEND DOING ABOUT THIS? ABSOLUTELY DISGUSTING SERVICE.
JOHN
On Wed, 28 Jul 2021 at 20:32, *** <***> wrote:
Good dayThank you for your email request. Apology for the delayed response and for any inconvenience caused to our client The request has been sent to the sales team to contact and assist with arrangement for the device to be picked up.
Kind Regards, Alice van der Merwe
WHAT DO YOU INTEND DOING ABOUT THIS? ABSOLUTELY DISGUSTING SERVICE.
JOHN
On Wed, 28 Jul 2021 at 20:32, *** <***> wrote:
Good dayThank you for your email request. Apology for the delayed response and for any inconvenience caused to our client The request has been sent to the sales team to contact and assist with arrangement for the device to be picked up.
Kind Regards, Alice van der Merwe