BH
Bart H
1 reviews | Active since Sept 2014
28 Mar 2019, 12:42
MTN Very Poor Service
My contract was upgraded about the 20/03/2019. I ran out on the 24/03/2019. I purchase airtime bundles to top up. When I want to use my phone I was not allowed and requested that I must load airtime. Again I bought more airtime to no avail. On the 25/03/2019 I went the MTN store at Shelly Beach to report the matter to Margaret and she supp**** me with Ref Number 1- ********** 4751 up to now my problem was not resolved. I am a pensioner and cannot walk very far and I need my phone. I am a customer of MTN from when they started in South Africa and have the same number since that time
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Mar 2019, 08:05Good day Bart
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our network team to advise. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our network team to advise. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply29 Mar 2019, 08:05
Official
Good day Bart
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our network team to advise. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our network team to advise. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
BH
Bart H's updateReviewer Update
29 Mar 2019, 11:27I need my phone urgently. It is already 11h26 and my phone is still not sorted out.
Bart Heyneke
BH
Bart H's update29 Mar 2019, 11:27
Reviewer Update
I need my phone urgently. It is already 11h26 and my phone is still not sorted out.
Bart Heyneke
MTN South Africa's replyOfficial
29 Mar 2019, 12:52Good day Bart
I tried to call you, but you were not available. I need you to switch off your phone and take out the sim card. After 3 minutes, switch it back on. You should be able to make calls.
Warm regards,Mazwi ZumaComplaints Analyst
I tried to call you, but you were not available. I need you to switch off your phone and take out the sim card. After 3 minutes, switch it back on. You should be able to make calls.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply29 Mar 2019, 12:52
Official
Good day Bart
I tried to call you, but you were not available. I need you to switch off your phone and take out the sim card. After 3 minutes, switch it back on. You should be able to make calls.
Warm regards,Mazwi ZumaComplaints Analyst
I tried to call you, but you were not available. I need you to switch off your phone and take out the sim card. After 3 minutes, switch it back on. You should be able to make calls.
Warm regards,Mazwi ZumaComplaints Analyst
BH
Bart H's updateReviewer Update
29 Mar 2019, 14:34Thank you, the phone has been sorted out. Apparently someone in your office did not upgrade my airtime when my contract was upgraded.
BH
Bart H's update29 Mar 2019, 14:34
Reviewer Update
Thank you, the phone has been sorted out. Apparently someone in your office did not upgrade my airtime when my contract was upgraded.