MTN very poor service.
I received a call from a sub contractor in Umhlanga Durban. Ignition Group who I did not realise sub-contracts to MTN talked me into saving money with the same benefits. My amended contract differed from the contract I have had for many years. I received airtime money, no SMS's or data. I have been trying to revert to my old contract for two weeks. Three trips to the Mall of the North MTN no joy. was told to call 135. They said I must contact Ignition in Durban. After numerous calls I spoke to a lady there who would not give her name. She promised after 24 hrs my contract for ********** 329 would revert to the original. Still nothing has happened.. MTN must please wake up. Derek Ponsford
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Replies (1)MTN South Africa's replyOfficial
25 Feb 2019, 08:43Good day Derek,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team to please give you a callback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team to please give you a callback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply25 Feb 2019, 08:43
Official
Good day Derek,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team to please give you a callback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team to please give you a callback.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
