1 reviews | Active since Sept 2016

24 Feb 2019, 10:45

MTN very poor service.

I received a call from a sub contractor in Umhlanga Durban. Ignition Group who I did not realise sub-contracts to MTN talked me into saving money with the same benefits. My amended contract differed from the contract I have had for many years. I received airtime money, no SMS's or data. I have been trying to revert to my old contract for two weeks. Three trips to the Mall of the North MTN no joy. was told to call 135. They said I must contact Ignition in Durban. After numerous calls I spoke to a lady there who would not give her name. She promised after 24 hrs my contract for ********** 329 would revert to the original. Still nothing has happened.. MTN must please wake up. Derek Ponsford

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2019, 08:43
Official
Good day Derek,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team to please give you a callback.

We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,