JV
Johnny V
1 reviews | Active since Nov 2016
03 Jun 2019, 16:21
MTN very inconsiderate to the general public who suffer under the same Inflation MTN uses as an excuse to increase existing Contracts!
MTN South Africa, got a damn cheek to simply send SMS telling me due to Inflation Pressure they are increasing existing contract! Who do they think they are; like Inflation pressurizes them it pressurizes each South African to! Where do they think we must get the money from?
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MTN South Africa's replyOfficial
04 Jun 2019, 08:36Good Day Johnny
Thank you for your post.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
It is certainly not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply04 Jun 2019, 08:36
Official
Good Day Johnny
Thank you for your post.
In the past few years, MTN has worked to avoid increases to its subscription pricing, however, sustained inflationary pressures and input costs have meant price adjustments have become unavoidable.
We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done.
It is certainly not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team