MN
Michael N
1 reviews | Active since Feb 2015
14 Dec 2015, 14:21
MTN very dishonest!
I took out a data contract for my son - at R99/pm, which mysteriously increased to R109/pm - this November I received a bill for R1600 with no explanation - are they milking us to pay their their fines in Nigeria? MTN sucks! I will move to another provider and NEVER do business with them again - I am so angry!<br> <br> Even worse - their *** number is not working - what clowns! ALL OF THEIR MANAGERS SHOULD BE DISMISSED<
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MTN South Africa's replyOfficial
19 Dec 2015, 14:53Hello MichaelJNaidoo,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The increase from R99 to R109 was due to a price increase we had in May 2015.
We have logged a billing query to investigate the usage for invoice date 2015-11-13 reference number: ***.
Please set the Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The increase from R99 to R109 was due to a price increase we had in May 2015.
We have logged a billing query to investigate the usage for invoice date 2015-11-13 reference number: ***.
Please set the Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
MTN South Africa's reply19 Dec 2015, 14:53
Official
Hello MichaelJNaidoo,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The increase from R99 to R109 was due to a price increase we had in May 2015.
We have logged a billing query to investigate the usage for invoice date 2015-11-13 reference number: ***.
Please set the Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this.
The increase from R99 to R109 was due to a price increase we had in May 2015.
We have logged a billing query to investigate the usage for invoice date 2015-11-13 reference number: ***.
Please set the Usage Limit to 0 by dialling *141*1*7852#ok, this will not allow any additional usage/charges on your account other than your monthly subscription.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo