KC
Kalavani C
1 reviews | Active since Jun 2022
23 Jun 2025, 10:52
MTN very bad services and incorrect billing on a closed account!
I have tried calling there customer care line several times, there is NO OPTION to speak to someone AT ALL! I cancelled my contract with MTN in November 2024 and it is June 2025 and they are still billing me every month for a CANCELLED CONTRACT that was closed. What the hell. This is reflecting on my credit record. There is not way to contacts customer care, I want this removed from my records. There is no outstanding balance owing MTN at all.
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Replies (1)KC
Kalavani C's updateReviewer Update
24 Jun 2025, 12:04 Your email clearly states the account was “CLOSED”. You admit to that. An account can never be “Closed” if there was an outstanding balance. Accounts have to be fully settled to be closed. On my Experian credit report which I drew yesterday it shows the account is OPEN. According to the attached email in November 2024 I phone in, plus I sent emails the contract ended in August 2024. I did not renew the contract and I requested the number be moved to prepaid. Which was done. Proof of email attached cancellation was done on the 25th November on a recorded call. So kindly explain where the below amount sent on email of 35.31 is outstanding from where for the last 7 months? Also there is a read receipt by someone yesterday by Monica at 2:46pm with no reply to my questions. This message also goes on Hello Peter for the bad services and no responses.
KC
Kalavani C's update24 Jun 2025, 12:04
Reviewer Update
Your email clearly states the account was “CLOSED”. You admit to that. An account can never be “Closed” if there was an outstanding balance. Accounts have to be fully settled to be closed. On my Experian credit report which I drew yesterday it shows the account is OPEN. According to the attached email in November 2024 I phone in, plus I sent emails the contract ended in August 2024. I did not renew the contract and I requested the number be moved to prepaid. Which was done. Proof of email attached cancellation was done on the 25th November on a recorded call. So kindly explain where the below amount sent on email of 35.31 is outstanding from where for the last 7 months? Also there is a read receipt by someone yesterday by Monica at 2:46pm with no reply to my questions. This message also goes on Hello Peter for the bad services and no responses.