1 reviews | Active since Dec 2015
MTN Very Bad Service and Broken Promises again
After my previous complaint (REQ:***), MTN finally contacted me on Thursday 17-Dec-2015 to let me know they have stock and that I can come pick up my delivery after almost 1 month of frustration.<br> <br> I arrived on Friday 18-Dec to take ownership.<br> This is when I am informed that they cannot activate my sim card because of some dealer/merchant code. They have cancelled my application and I have to re-apply and get vetted again.<br> <br> Since I am in no mood to argue any more I just sign.<br> After wasting my time for close to an hour I have gone home and have still not received an approval...<br> <br> Dear MTN, this is the worst service ever.<br> Could you not have made sure you could deliver this time as promised and not waste more of my time after wasting about a month of it already?<br> <br> It would not surprise me in the least if I suddenly get declined after you have approved me the first time already.<br> <br> Please resolve this urgently as this is just unacceptable!!!
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The application that was submitted on 2015-12-18 has been finalized and Belinda has confirmed that the stock was collected on Sunday.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The application that was submitted on 2015-12-18 has been finalized and Belinda has confirmed that the stock was collected on Sunday.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
