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loren L
1 reviews | Active since Apr 2012
19 Mar 2019, 09:42
MTN very bad service
My account was debited double and bounced. I paid the correct amount now they have suspended my account saying I owe them the amount they tried to debit. I have received about 9 different responses from 9 different agents. I am fed up and angry!!!! No number to call. No one seems to know what they are doing.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Mar 2019, 11:35Good day Loren
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that our system shows that your number is active on the network. I have also tried to contact you with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that our system shows that your number is active on the network. I have also tried to contact you with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply20 Mar 2019, 11:35
Official
Good day Loren
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that our system shows that your number is active on the network. I have also tried to contact you with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that our system shows that your number is active on the network. I have also tried to contact you with no luck.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
lL
loren L's updateReviewer Update
26 Mar 2019, 09:12I am, once again, getting messages that my account is going to be suspended. It takes A LOT to get me angry and I am LIVID!!!!!! This is pathetic
lL
loren L's update26 Mar 2019, 09:12
Reviewer Update
I am, once again, getting messages that my account is going to be suspended. It takes A LOT to get me angry and I am LIVID!!!!!! This is pathetic
lL
loren L's updateReviewer Update
26 Mar 2019, 09:14MTN fix this! My account is up to date. Next installment is end of March
lL
loren L's update26 Mar 2019, 09:14
Reviewer Update
MTN fix this! My account is up to date. Next installment is end of March