AT
Andy T
1 reviews | Active since Apr 2011
30 Dec 2019, 16:59
MTN versus Samsung
We app**** for a new contract on MTN specials where we get the Samsung Note 10+ and a Rose Gold Samsung watch and are still waiting for our order. MTN blame Samsung and Samsung blame MTN. Where do we go from here and will MTN fulfill their end of the bargain?
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
31 Dec 2019, 10:56Good day Andy,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
The accessories that come with the Device are claimed with Samsung if a claim is not processed then you forfeit the accessory.
Kindly log on www.samsung.co.za
go to View all offers
when you scroll down there is a column for Galaxy note 10/10+ stating Claimed your Samsung accessory voucher yet click on it
You will have to upload all information required and submit claim.
For more information you can also contact Samsung on ***4
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
The accessories that come with the Device are claimed with Samsung if a claim is not processed then you forfeit the accessory.
Kindly log on www.samsung.co.za
go to View all offers
when you scroll down there is a column for Galaxy note 10/10+ stating Claimed your Samsung accessory voucher yet click on it
You will have to upload all information required and submit claim.
For more information you can also contact Samsung on ***4
Kind Regards,
Complaints Management Team
MTN
Best regards,
MTN South Africa's reply31 Dec 2019, 10:56
Official
Good day Andy,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
The accessories that come with the Device are claimed with Samsung if a claim is not processed then you forfeit the accessory.
Kindly log on www.samsung.co.za
go to View all offers
when you scroll down there is a column for Galaxy note 10/10+ stating Claimed your Samsung accessory voucher yet click on it
You will have to upload all information required and submit claim.
For more information you can also contact Samsung on ***4
Kind Regards,
Complaints Management Team
MTN
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused.
The accessories that come with the Device are claimed with Samsung if a claim is not processed then you forfeit the accessory.
Kindly log on www.samsung.co.za
go to View all offers
when you scroll down there is a column for Galaxy note 10/10+ stating Claimed your Samsung accessory voucher yet click on it
You will have to upload all information required and submit claim.
For more information you can also contact Samsung on ***4
Kind Regards,
Complaints Management Team
MTN
Best regards,
AT
Andy T's updateReviewer Update
02 Jan 2020, 11:21MTN Complaints Management Team
My new contract is still sitting in the MTN Elridge Store approved and unless they call us to collect the items as arranged with them in store will not renew the contract. We are not prepared to follow the route advised above as I have had an offer from MTN in the past which I was requested to do same and to date still awaiting.
Please send the stock to the store as arranged.
My new contract is still sitting in the MTN Elridge Store approved and unless they call us to collect the items as arranged with them in store will not renew the contract. We are not prepared to follow the route advised above as I have had an offer from MTN in the past which I was requested to do same and to date still awaiting.
Please send the stock to the store as arranged.
AT
Andy T's update02 Jan 2020, 11:21
Reviewer Update
MTN Complaints Management Team
My new contract is still sitting in the MTN Elridge Store approved and unless they call us to collect the items as arranged with them in store will not renew the contract. We are not prepared to follow the route advised above as I have had an offer from MTN in the past which I was requested to do same and to date still awaiting.
Please send the stock to the store as arranged.
My new contract is still sitting in the MTN Elridge Store approved and unless they call us to collect the items as arranged with them in store will not renew the contract. We are not prepared to follow the route advised above as I have had an offer from MTN in the past which I was requested to do same and to date still awaiting.
Please send the stock to the store as arranged.