wB
wikus B
1 reviews | Active since May 2014
07 Oct 2015, 10:16
mtn verskaf produkte wat foutief is
Ek het omtrent 6 maande trug my foon ingestuur vir reg maak by mtn hul het toe n nuwe replacement foon gestuur. Het gud gegaan vir n maand of twee en toe begin die foon net dood gaan en dan se enter sim kaart maar die sim wat ek by mtn gekry het is n mini sim nu het ek hom weer ingestuur dat hul kan kyk wat die probleem is hkm hy dit doen laat hul my weet die sim reader is gebreuk nu wil ek weet hu kan hul iets verskaf wat nie gemaak is vir die een ander nie.
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MTN South Africa's replyOfficial
07 Oct 2015, 11:12Hello wikusdebeer,
We are truly sorry for any inconvenience caused.
The findings of the technician was that the SIM tray on the device was physically damaged. Any part that has been replaced on any device is only parts for that specific device.
We will suggest that you call *** (HVRC) and make further enquiries on the repair done on your device or atleast what you've been quoted for on jobcard number: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
The findings of the technician was that the SIM tray on the device was physically damaged. Any part that has been replaced on any device is only parts for that specific device.
We will suggest that you call *** (HVRC) and make further enquiries on the repair done on your device or atleast what you've been quoted for on jobcard number: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Oct 2015, 11:12
Official
Hello wikusdebeer,
We are truly sorry for any inconvenience caused.
The findings of the technician was that the SIM tray on the device was physically damaged. Any part that has been replaced on any device is only parts for that specific device.
We will suggest that you call *** (HVRC) and make further enquiries on the repair done on your device or atleast what you've been quoted for on jobcard number: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
The findings of the technician was that the SIM tray on the device was physically damaged. Any part that has been replaced on any device is only parts for that specific device.
We will suggest that you call *** (HVRC) and make further enquiries on the repair done on your device or atleast what you've been quoted for on jobcard number: ***.
Regards
Tim
MTN Complaints Management Team: REQ:***