MTN, Vericred & EDC

I’m extremely disappointed with MTN. I have been using it since, and have observed its service deteriorate significantly over the years. I’ve been trying to cancel my contract for months now (actually since 29 April 2024), and the experience has been nothing short of a nightmare. Endless calls, no follow-up, rude agents in different MTN outlets, and constant runaround from their customer service.

I have paid up my contract and now want to cancel, but they simply don't want to cancel it - while expecting me to pay for a service I don't use. At some point, I stopped making payments but the ****** agents affected my credit record through their friend Vericred and so-called EDC (don't even know what it stands for). So I am basically being forced to retain the contract and pay it against my will. Emails go unanswered, and no one seems to take accountability. It should not be this difficult to end a contract, especially when I’ve met all the requirements.

This kind of poor service is unacceptable. I expected better from a major network provider like MTN. I will be escalating my complaint to ICASA if this is not resolved immediately, and even take a legal action against this *****ery tactics.

I simply want the cancellation letter and the removal of my name from the credit listing.