MTN & Velocity *****

<p>At the end of the cellphone contract with MTN we were called to extend which we duly did on the basis that a new phone would be delivered for the beginning of the new contract. Sad to say over 12months later and after mutiple calls to many different customer service centres including a store walk-in, no phone was ever delivered. Every time we are in contact with MTN we are passed from pillar to post and even in circles. We've therefore been left with no option but to discontinue paying this contract as the funds were being debited under false pretence. To me it borders on ***** and theft. </p>