MTN & VELOCITY

<p>I am disgusted by the treatment and services rendered by both these companies.</p> <p> </p> <p>firstly I received a call from someone claiming to be calling me from MTN only to find out that its a third party company that cells MTN contracts to customers, I then lost my phone and walked into an MTN branch thinking that I can place a cancelation for my newly acquired contract and get a full Handset upgrade which is when I found out that it’s not even with MTN. it has now taken me 4 days to be put through to a manager FARAHNAZ NEPCOLE who gave me a reference number and told me to call MTN to confirm when the cancelation will be put through. after calling MTN I found out that not only is the reference number non-existent, my Cancelation was not even put through I then asked Xolane Hlongwane to put me through to the cancelation department at MTN so that I can get the cancelation started, and he’s response was that he can’t put me through to a department in he’s own company and that he will email Velocity himself. I then asked for further details in order for me to follow up on the cancellation only for him to go and hang conveniently hang up the phone on me.</p> <p> </p> <p>how any of these companies allow for their paying clients to be treated like their being done a favour by their ill trained consultants is beyond me, I am now looking to port to a new cell phone network.</p> <p> </p>