MTN-Vasco Connect ****???

On the 1 October 2024 I did an online home wifi deal through MTN for the R699 month to month and was unable to make the payment and an agent called me to assist. The agent emailed me a link to do the payment for Oct and Nov and I received a proof of payment. I have been calling MTN since Friday 4 Oct to assist in tracking my order and not one person can assist me at MTN. Today I called again and they told me I need to contact the 3rd party "Vasco Connect" as they are providing this service. I tried calling Vasco and it either goes to voicemail or rings continuously. No where on the MTN online site does it mention anything about a 3rd. I'm beginning to think this is now a **** as no one at MTN can assist in providing feedback with a service that they are advertising online. Makes no sense!!!