1 reviews | Active since May 2015
MTN vanishing airtime
Recently I have found that my prepaid MTN airtime and data is getting exhausted more quickly, sometimes even without making any calls or using data. I bought R60 airtime and 100 MB data from FNB online services on 19 May. I made only 2 calls that week and on Sunday 24 May I find that I am left without any airtime and data. I recharged with R60 airtime Monday, 25 May. I made sure that I made no calls from my phone and when I checked my balance on Tuesday, it shows that I do not have any airtime. I use Wifi at home and work and hence I switched off the data on my phone to be sure that the airtime was not consumed due to enabling 3g data. I recharged again with R60 today, Wednesday, 27 May at 9am. I made 2 calls, which lasted a total of 7 minutes. The data was already turned off. When I checked my balance at 11am, I am left with R0.01. I checked online and found that WASPs can explain this, but using *141*5# I have checked that this is not true in my case. MTN Musgrave Centre were unable to help me as currently MTN is on strike indefinitely. Is this some kind of ***** which is prevalent with MTN? And what happens to the my R180? (it could be more as I didn't check before this week)
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Zelephi
REQ:***
Best regards,
