MTN Vangate - Terrible Service

<p> </p> <p>On the 13th January I went into the MTN Vangate branch to apply for the “MTN Fri-Yay Deal”. While waiting in the line I went to Warda Groeneveld at 6pm and informed her I forgot my ID at home but have my Drivers license as well including 3months bank statements, 3 months payslips and proof of address. She said I may still put my application through. Once at the till she said she she is not sure if it will go through as I did not have my ID and it was 7:05 pm at the time.</p> <p> </p> <p>8:52pm 13 Jan I received an sms saying my application has been submitted for review. The week following, I tried contacting the store on numerous occasions on 083 ********** with no answer. I urge anybody to try and call that number and see if anybody answers. I then went into the store 25 Jan 2016 and spoke to Mali. Mali informed me that my application was terminated, she asked for my current cellphone number. She said that I did not provide latest payslip nor latest bank statement. I informed her why would the application be submitted in the 1st place if I did not have all the supporting documents.</p> <p>That afternoon I received a call from warda and she argued that she tried contacting me at work and I was not available. I asked why she had not contacted me on my cellphone and she could not answer me. I then explained to warda what I had informed Mali. Warda then returned my call and said I should provide my ID and then application will be updated. I received another sms saying application submitted again.</p> <p>25 Jan Warda informed me telephonically that issue has been escalated to her supervisor and is in processing state. 26 Jan after visiting store at 6:45 pm I was informed by Yusrah application is still in processing state. I informed her that I will log this complaint on hello peter and her colleague with dreads laughed in my face.</p> <p> </p> <p>On the 28 January 2016 8:16 I get a sms application has been conditionally approved. I Inform Warda 29 January 8:12 of the above mentioned sms. 8:57 She confirms I may go into store to collect sim and phone. 9:11 I contact Warda again to confirm that sim is ready for collection. 9:15 she confirms sim is ready for collection. 10:15 I go to MTN vangate only to be told systems are offline I cannot get sim nor ph.</p> <p>· Not once was I contacted on my cellphone prior to my visit on the 25 Jan</p> <p>· Not once was the cellphone store contact number answered : 083 ********** </p> <p>· Not once was the Manager Janap Amardien in store to address my issue</p> <p>· Staff laugh at you in your face</p> <p>· After confirming twice with staff if sim is ready, get to 1 hour later only to be told systems are offline</p> <p> </p> <p>I would like to make everyone aware of the terrible service at MTN Vangate</p>