MTN VANGATE MALL SUCKS

<p>I have always been an mtn subscriber. My husband works for Vodacom and on many occasions has said I should migrate to that network, on the premise of effecient network and great customer care. I have however never been dissapointed by the MTN service Provision probably as i have never encountered any problems . So i have maintained my loyalty as a customer to MTN and its Network...</p> <p>However it seems MTN has proven me wrong. I shattered the screen of my iPhone 6 Plus . It is insured with MTN insurance. It took me a while to go to the store to book it in for repairs, mainly because I had to find a loan phone and I was not willing to stand in the long lines . Eventually I go to store. I book the phone in. My husband reminds me to back my phone up ( should be the consultants job ) . We back up the phone and hand it in charger and all and the Mtn consultant hastily tells me it takes up to 3weeks. Seems like a long time but I soldier on. 5 days later I get called by same consultant who again hastily tells me that I did not deactivate the find my iPhone ( again should be the consultants job to remind me ) and I need to deactivate it immediately or the phone will be sent back unrepaired. I am not at a pc so I call my husband to log on and do it. I hear nothing again. Three weeks later I get an sms notification saying my phone is ready for collection. Off I trot along to the store. A consultant finds my phone and says it was sent back not repaired with a note saying the find my iPhone was nnot deactivated. This consultant hands it over to original consultant and they both go online or click some things on the pc then call me over and say she has never done an iPhone repair and I need to deactivate it it was not done correctly etc etc. 30 min lAter with much searching and asking, It is deactivated and I am told the phone will be sent off again and that will probably mean another three weeks ....</p> <p>these are my issues:</p> <p>1-the consultant let me leave the store on day one without having done her job correctly. surely there is a checklist of things to do and discuss and confirm before a client leaves the store . This level of competence should be true for all queries and should be demanded from all who work in any store. Ok and not knowing should simply mean asking someone. Incompetence is becoming a norm in our country especially in client services .</p> <p>2- the only communication I received was that of five days and then never again except three weeks later to say to collect. In a century where telecommunication has become the main stay of all communication not a single person could call me to tell me that my phone would not be fixed or that I still did not deactivate it correctly. The phone was simply sent back to the store. I AM NOT BRAINLESS AND DESERVED SOME INFORMATION.</p> <p>3- it takes three weeks for me to receive an UNREPAIRED phone. Three weeks to do NOTHING. VODACOM has a turn around time of three DAYS.. NOT WEEKS BUT DAYS ..</p> <p>4- my phone is my life . It holds my work , I use it to communicate with my kids when I'm at work I use it for recreational purposes as well . I struggled for three weeks to make changes and adjust and so now I simply get told another three weeks . SIX WEEKS OF A MAJOR INCONVENIENCE AND WITH NO EXPLANATION, COMMUNICATION OR REMORSE....</p> <p> </p> <p><br />i am not someone who complains , I was reluctant to publish this but I need my phone and I need to be heard. As South Africans we have become complacent we accept things as normal . Bad service should not be and is NOT NORMAL. I will not be complacent I want to live in a great country I want excellent customer care and I want it from MTN. How willMTN accelerate my repair andRESTORE MY HOPE in their service????</p> <p> THE MORE I REALISE I WILL NOT HAVE MY PHONE THIS WEEK OR NEXT THE ANGRIER I GET</p>