Mtn vangate mall horrible company I ever had to deal with

We app**** for a second contract and it was approved when they wanted to print the contract to sign the store had a system issues we been in the store for 7 hours on that day getting this document printed they then eventually cancelled it and retry again. Our credit then came back as fail they said we must come back the then next day to fix the issue again. We spend the whole day in the store the manager Masoona working in vangate mall and her employee that was working on our account but just heard she moved to promanade didn't get in touch. With us after they promise to get back in contact with us as this is not our fault but the store problem untill today we are having this issue this is affecting my husband. Credit profile and no1 is looking into this we can't apply for anything I send a complaint to MTN I'm waiting on a reply this MTN is a whole mock this cause us to use so much money up and down with Uber and taking out our family time it's 5 months now and we getting nowhere I need this to escalate to the south Africa ombudsman I want compensation for your anxiety and stress and the ubers we been using this horrible service I need someone to really help me MTN must close down they give horrible service again today I went to the store new manager that said is useless we getting nowhere with this going around around in circles we spend R300 again on Uber not getting anywhere I have a picture of this store I will share soon if they don't attend to this matter