MTN VALL MALL - VERY POOR CUSTOMER SERVICE

I am truly unhappy with the poor to no service I have received from the MTN store in Vaal Mall.

I took my contract phone in for repairs the first time in January 2021 to send for repair on the device that did not want to turn on, it came back on the 18th of February 2021 and the phone still had the same issue, I then returned the device once again on the 21st of February to send in to be repaired again, I have since then phoned the store every week to follow up, I got an sms from Samsung on the 25th of March to advise me that my device was sent to the store. I have since then phone 3 times a week to ask if my device is there, to which the store manager every time told me NO.

Today I decided to phone Samsung and find out where my device is, they then confirmed that my device was received on the 27th of March 2021 by Stephani in the store.

NOW, it has been almost 3 weeks since my device was received by them, they have neglected to inform me that my device is in the store.

This is the worst customer service I have seen in my time!!!