SN
Silindile N
1 reviews | Active since Nov 2016
09 Nov 2016, 10:39
MTN UTTER NONSENSE
<p>Hi i am so angry with the network and if this issue is not resolved today, I just bought Airtime and converted it into data without me using it, it has vanished to thin air. i phoned 808 the lady couldn't tell me a straight answer as to what happened and i demand answers today, </p>
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Silindile N's updateReviewer Update
09 Nov 2016, 11:00I just called again spoke to Vannessa she says she doesn't know what nonsense is that.
SN
Silindile N's update09 Nov 2016, 11:00
Reviewer Update
I just called again spoke to Vannessa she says she doesn't know what nonsense is that.
MTN South Africa's replyOfficial
12 Nov 2016, 15:12Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your usage has been validated for the period of 01 November 2016 till 12 November 2016, as per system record, it is noted that on the 09/11/2016 and 12/11/2016 10:37:56.0 there were multiple Internet applications running simultaneously on your iPhone 6S device hence the depletion of the data
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Nov 2016, 15:12
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note your usage has been validated for the period of 01 November 2016 till 12 November 2016, as per system record, it is noted that on the 09/11/2016 and 12/11/2016 10:37:56.0 there were multiple Internet applications running simultaneously on your iPhone 6S device hence the depletion of the data
Please be advised you need to always ensure that you do not have multiple Internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,