MTN utmost disgraced service

My account was CUT OFF/BLOCKED/HARD SUSPENDED totally.

I cannot make any phone calls I cannot even receive phone calls

How considerate MTN? Especially during such a difficult and emotional time during the Covid-19 lockdown?

After emailing MTN since the 8th April,still no luck. Not even showing a little bit of sympathy or not even trying to assist. Consultants keep sending me from pillar to post. I refer to this specific line from a Consultant: "Please be advised that the customers line is hard suspended so we are not able to contact the customer, we do not have a holiday grace premium and we can not make an arrangement longer than 30 calendar days."

MTN, I ask you today in front of the whole wide world, what excuse is this to tell me I cannot phone the customer? Really? Can someone not open the customer line or account for 5 minutes in order to make contact with the client to sort out the customers concern? Is it that difficult? Can MTN not SEE that ME the Customer have been trying to make contact with MTN since 8 April to sort out this concern BUT MTN is ignoring me, being utterly unprofessional & so not helpful at all.

I am so incredibly dissatisfied with your service and assistance during these horrible tough times

If your excuse is you cannot phone me, perhaps try to phone me on my wife's phone: ***or perhaps have the decency to email me, also my wife's email: ***

My cellular: *** Customer: Mr AL Cloete