MTN Using Predatory Loopholes to Avoid Cancelling My Contract – Unacceptable!

I am utterly disgusted by the ********* behaviour MTN has displayed regarding my contract cancellation.

I signed a 12-month MTN contract ending on 30 November 2025, and as per their own rules, cancellations must be done at least 30 days before expiry. I phoned MTN on 16 October 2025 — well within the required notice period. Instead of honouring this, MTN is now trying to twist their own terms with a ridiculous excuse that my cancellation was “not within 30 days.”

This is nothing short of predatory behaviour and an obvious attempt to squeeze extra money out of loyal customers by exploiting technicalities that don’t even make sense. MTN is fully aware that 16 October is more than 30 days before 30 November, yet they choose to mislead, obstruct, and frustrate customers instead of doing the right thing.

The lack of accountability, transparency, and customer service is shocking for a company of this size. I fulfilled my obligation; MTN is now failing to fulfil theirs. I will not be bul**** into paying for a contract I have correctly and timeously cancelled.

MTN — fix this immediately. Stop hiding behind invented loopholes and start treating customers with honesty and respect.