MTN using my airtime instead of my data cap.
I recently bought a mobile data bundle of 500MB which I use with my laptop through my cellphone's wifi hotspot.<br> The 500MB doubles to 1GB which is very nice of MTN, but what I've found is that MTN warns that my data bundle is finished even though I see on my phone there is 495MB left.<br> <br> I don't understand why it starts using my airtime instead of my remaining data, fortunately I am on prepaid and I didn't have lots of airtime but posting this complaint alone will take about 50 cents of my airtime, imagine if I browse dozens of websites and had lots of airtime.<br> <br> Please help me understand why this happens MTN.<br> Thx
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MTN South Africa's replyOfficial
28 Mar 2015, 10:32Hello DimitarS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Mar 2015, 10:32
Official
Hello DimitarS,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management team of our prepaid help desk for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***