AH
Arnold H
1 reviews | Active since Jan 2011
11 Feb 2015, 15:38
MTN using HVRC no service or response
Warranty phone purchased 17 January 2015 battery problem reported 03 Feb.2015 to MTN Cresta promised 7 working days. Enguiry by me due no response from MTN no response after continuois 15 min call to their call center MTN just as bad as all the other non-service providers in South Africa. Trying to find some caring manager to no avail. Because you are so big you think you can bully your clients. Beware of retaliation.
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MTN South Africa's replyOfficial
24 Feb 2015, 11:10Hello arnold,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've tried locating your booking with both your ID number and cell-phone number provided and cannot locate anything.
We will suggest that you call our High Volume Repair Centre on *** and provide them with the IMEI number of the device and they will be able to locate the booking done and check the progress of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've tried locating your booking with both your ID number and cell-phone number provided and cannot locate anything.
We will suggest that you call our High Volume Repair Centre on *** and provide them with the IMEI number of the device and they will be able to locate the booking done and check the progress of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Feb 2015, 11:10
Official
Hello arnold,
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've tried locating your booking with both your ID number and cell-phone number provided and cannot locate anything.
We will suggest that you call our High Volume Repair Centre on *** and provide them with the IMEI number of the device and they will be able to locate the booking done and check the progress of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We've tried locating your booking with both your ID number and cell-phone number provided and cannot locate anything.
We will suggest that you call our High Volume Repair Centre on *** and provide them with the IMEI number of the device and they will be able to locate the booking done and check the progress of the booking.
Regards
Tim
MTN Complaints Management Team: REQ:***