RW
Renate W
1 reviews | Active since Apr 2015
21 Apr 2015, 12:19
MTN using data and not airtime
So this has been confirmed by apple to be a service provider issue.<br> My 462.04MB of data is untouched and all network usage is being paid for with my airtime.<br> I have called *** and the voice options are ****. not one option takes me to speaking to someone and no one responds when i ask for a valid contact number.<br> This issue is costing me money! I went to MTN in Stellenbosch just to be 9th in the que for assistance as there was only 2 people assisting. <br> I need someone to inform me what the issue is as I cant keep reloading airtime.
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MTN South Africa's replyOfficial
11 May 2015, 10:21Hello renatewahl,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle in question is the night express and it works from 00:00 till 05:59 and that is the reason why the data usage depleted from your airtime.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle in question is the night express and it works from 00:00 till 05:59 and that is the reason why the data usage depleted from your airtime.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 10:21
Official
Hello renatewahl,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle in question is the night express and it works from 00:00 till 05:59 and that is the reason why the data usage depleted from your airtime.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the data bundle in question is the night express and it works from 00:00 till 05:59 and that is the reason why the data usage depleted from your airtime.
Best regards
Mantoa
REQ:***
Best regards,