MTN uses third companies like MOndo to sell contracts that are completely sales driven and provide false information and they continue to bill even when there is a dispute failing to investigate

I have been complaining on this platform from the 02/02/2022 about a company that MTN uses to promote their products and offer contracts, called Mondo. This company has staff that completely misrepresent MTN and have tried to get me bound to take out a contract of R499 for an LTE router with unlimited wifi access and it was supposed to be something you could use remotely as well, travel etc. and supposed to work even during load shedding. needless to say that once i did receive that device it was nothing like that specifications i was provided with and i the item was due for dispatch immediately after i had ended the call with the agent, yet i had told him that i was on holiday and would only be available for receipt in 2 weeks time. i kept getting calls from the courier company about the delivery and i explained that they could not deliver. i received my first statement a month after the call yet i was promised that i would not be charged anything for 60 days, and i had time to return the item should i be dissatisfied. i tried returning the item which became a mission as it could not just be picked up the way i received it, which i must add was never communicated to me. additionally where i live there was no MTN direct store so i was asked to travel 30 min away from home to so so. i am a working individual and this was really a huge inconvenience. when i did go to return it they picked up the initial date of dispatch and not the date i received it, and being a Saturday i could not get hold of MONdo for them to give me and email confirming that i can return the device. it was a futile trip. i had to return the Monday with the email., confirming that i can return the device. I was then told they needed to verify that i had returned the device prior to any refunds, and then i was billed again. i have sent the name of the consultant, his employee ID, which he claimed to be an MTN employee ID, so I was under the impression I was dealing with MTN directly and a number of other numbers he claimed were toll free, to activate the product, for customer care etc. i was charged close to R3000 last month from MTN with a message that my contract was cancelled. this product was never activated. I complained immediately after i put it on charge and saw it did not work unless it was plugged in so it needed power supply and did not have a battery built in. so i didn't bother doing anything further. i even mentioned that i was already happy with mweb as my internet provider and it was the same price, so i did not want ot change. the consultant insisted and kept making all the false claims outlined even saying that it would be very fast and was 5g, speeds would not be affected, and i did not have a problem with speed. so he kept emphasizing that it was going to be helpful as it works without electricity and even tole me up to 5hrs and i could use it anywhere. i have not been getting any joy from either MTN or MOndo and its is just puts us in a disadvantage.

this is the last communication i received from MTN on the 12/03/2022. and no refund.

Good day Sir/Madam,

Thank you for your email.

We apologize for the delayed response.

Kindly note query has been escalated to the sales department and they will contact you with feedback once resolved.

We look forward of being service to you in the future.

after i sent them all the communication from mondo as follows

Kind Regards ,On Tue, Mar 8, 2022 at 9:36 AM Mondo Customer Care <***> wrote:

Good day Trust that you are well, Kindly note your contract has been cancelled and your credits are in progress and will be passed soon.

On Fri, Jan 14, 2022 at 2:02 PM ******Xwrote: Pkeaee note that sonce my devixe was delivered i hwve not been make to access the wifi

It ia not working and the 10 day trial perieod is almost over.

I have not recieved and sms or any instructions on how to set it up

The numbers i was given for cistomer care and activation are nit working or not toll free like the agent said

I am forwarding some notes that were made

Please inform me what will happen from now on

The sales exxpectations and what i have receoved do nit match expectations

that was the original mail as soon as i received the device stating that i was unhappy, mind the spelling errors i sent it from my phone.

I expect far higher standards especailly from MTN in attending to this issue